[STC-SM] Job posting - Contract Procedure Writer

deborah.stacy at thomsonreuters.com deborah.stacy at thomsonreuters.com
Wed Aug 27 17:12:48 UTC 2014

Genesis10 is seeking a Procedure Writer / Business Analyst to work in Troy, MI on a long-term contract supporting our financial industry client.

The Procedure Writer/Business Analyst will be responsible for developing procedures in support of the ITIL based processes being defined for the program. The procedures will contain steps that specify how to achieve defined process activities which may be manual or technology related.


  *   Develops, writes, and edits material to establish proper procedures associated with the operation of the processes defined.
  *   Review process models (Process Flows).
  *   Review business requirements documents and associated Use Cases.
  *   Reviews technical design documents.
  *   Reviews published tools documentation and/or navigates technology systems (with some initial training).
  *   Interviews defined process resources as needed to refine materials.
Selects tool references, screen shots, drawings, sketches, diagrams and charts to illustrate material.
  *   Organizes material and completes writing assignment according to established standards regarding numbering, clarity, conciseness, style, content and terminology.
  *   Publishes draft for approval and applies necessary revisions.
  *   Reviews published materials from other procedure writers and recommends revisions or changes in scope, format, content.
Publishes final documentation in KMS.
  *   Interacts with Process Modeler to establish linkages to Process Models in SOR (ARIS).
  *   Performs additional tasks as needed in line with skill set related to delivery of any of the process deliverables.

  *   Associates degree in a technical discipline or equivalent years of technical work experience.
  *   A minimum of 2 years' experience analyzing and writing operating procedures.
  *   Excellent computer skills, MS Office (including Visio) skills as well as communication skills oral/written are required.
  *   High level understanding of ITIL and/or previous experience with ITIL processes is preferred but not required.
  *   Familiarity with Remedy ITSM is a plus but not required.
Send resumes to jsullivan at genesis10.com<mailto:jsullivan at genesis10.com>.

Genesis10 is a leading U.S. business and technology talent and solutions firm with 170+ clients needing proven performers to power their strategic initiatives.  We recognize that people power a company's success and we take pride in finding challenging and career-advancing opportunities for the nation's finest business and technology professionals.

Deb Stacy
Job Board Facilitator / Listserv Administrator
STC - Southeastern Michigan chapter

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